AI-Era KPIs for Insurance

Proposed performance indicators for insurance operations where AI and automation create decisions that legacy metrics cannot measure.

20
Proposed KPIs
6
Categories

AI Underwriting and Pricing Integrity (5 KPIs)

Portfolio Concentration Risk Index (PCRI)
GMI-INS-001 Integration-Required
Pricing Disparate Impact Index (PDII)
GMI-INS-002 Infrastructure-Dependent
Underwriter Skill Retention Index (USRI)
GMI-INS-003 Infrastructure-Dependent
Telematics Score Calibration Index (TSCI)
GMI-INS-004 Integration-Required
Behavioral Gaming Detection Rate (BGDR)
GMI-INS-005 Research-Forward

Claims Automation Quality and Leakage (3 KPIs)

STP Valuation Leakage Rate (SVLR)
GMI-INS-006 Pilot-Ready
Triage Complexity Currency Index (TCCI)
GMI-INS-007 Integration-Required
Reserve Anchor Independence Score (RAIS)
GMI-INS-008 Pilot-Ready

Fraud Detection Calibration and Collateral Damage (3 KPIs)

Fraud Ring Pre-Detection Exposure (FRPDE)
GMI-INS-009 Integration-Required
SIU Queue Currency Index (SQCI)
GMI-INS-010 Integration-Required
False Positive Attrition Cost (FPAC)
GMI-INS-011 Integration-Required

Actuarial Model Trust and Reserve Integrity (2 KPIs)

Confidence Interval Honesty Index (CIHI)
GMI-INS-012 Infrastructure-Dependent
Emerging Liability Blind Spot Index (ELBSI)
GMI-INS-013 Research-Forward

AI Assessment Accuracy — Vision and IoT (4 KPIs)

IoT Signal Degradation Index (ISDI)
GMI-INS-014 Infrastructure-Dependent
Damage Estimation Segment Bias (DESB)
GMI-INS-015 Integration-Required
Pre-Existing Damage Misattribution Rate (PEDMR)
GMI-INS-016 Integration-Required
Loss Control Intervention Effectiveness (LCIE)
GMI-INS-017 Infrastructure-Dependent

Distribution Fairness and Suitability (3 KPIs)

Product Suitability Alignment Score (PSAS)
GMI-INS-018 Integration-Required
Coverage Coherence Index (CCI)
GMI-INS-019 Infrastructure-Dependent
Non-Renewal Disparate Impact Index (NRDII)
GMI-INS-020 Integration-Required

Maturity Distribution

Pilot-Ready
2
Integration-Required
10
Infrastructure-Dependent
6
Research-Forward
2

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